Saudia IncorpA Total Solution of Your Business
العربية

WhatsApp customer care automation for businesses in Saudi Arabia

Reply in seconds, day and night, in Arabic or English, and pass the conversation to your team when a person is needed.

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Bilingual chatbotMenus and keyword answers in Arabic and English, built without code.
Order & ticket lookupCustomers get order status from your POS or store data by sending their order number.
Shared team inboxSeveral agents on one WhatsApp number, with assignment, internal notes and labels.
In short

Saudia Incorp WhatsApp Automation connects your business number to Meta's official WhatsApp Business Platform. A bilingual chatbot answers common questions and order-status requests around the clock, hands complex conversations to a live agent in a shared team inbox, and sends approved notification templates such as order confirmations and ready-for-pickup alerts to customers who have opted in.

WhatsApp Customer Care Automation
Saudia Incorp WhatsApp Customer Care Automation — screen

Trusted by retailers across the Kingdom

ZATCA Phase 2 ready 15% VAT built in Arabic + English mada · Apple Pay · STC Pay Cloud + offline mode
Everything in the box

WhatsApp Customer Care Automation

Answer customers on WhatsApp 24/7: bilingual chatbot, order status, a shared team inbox and hand-off to a live agent.

Bilingual chatbot

Menus and keyword answers in Arabic and English, built without code.

Order & ticket lookup

Customers get order status from your POS or store data by sending their order number.

Shared team inbox

Several agents on one WhatsApp number, with assignment, internal notes and labels.

Agent hand-off

The bot transfers the chat with its full history, following your working-hours rules.

Template notifications

Meta-approved templates for confirmations, reminders and pickup alerts to opted-in customers.

Service reports

First-response time, resolution rate and busiest hours per agent and team.

How it works

Daily operating procedure

  1. 1

    Connect your number

    We register your business number on Meta's WhatsApp Business Platform and link it to your verified Meta business account.

  2. 2

    Build the bot

    Set up the menu and answers in Arabic and English: opening hours, prices, locations, order status and FAQs.

  3. 3

    Customer messages

    The bot replies within seconds, and order-status questions are answered from your POS or store data.

  4. 4

    Hand over to an agent

    When the customer asks for a person, or the bot can't help, the chat moves to the shared inbox with its history.

  5. 5

    Notify customers

    Order confirmations, reminders and pickup alerts go out as Meta-approved templates to customers who opted in.

  6. 6

    Review the service

    Check first-response time, resolution rate and busiest hours, then improve the bot's answers.

Why Saudia Incorp

Compliance you don't have to think about. Speed you'll notice on day one.

  • ZATCA Phase 2, automatically — Device onboarding, cryptographic signing, QR codes, and real-time clearance or 24-hour reporting — handled for you.
  • Bilingual everywhere — Arabic and English for staff screens, receipts, reports and customer messages.
  • Local support that answers — WhatsApp and phone support from Riyadh, in Arabic and English, 24/7 for critical issues.
  • Your data stays yours — Hosted in-Kingdom, exportable any time, with daily backups and role-based access.

فاتورة ضريبية مبسطة · Simplified Tax Invoice

Arabic coffee 250gSAR 28.00
Dates — Sukkari 1kgSAR 45.00
SubtotalSAR 73.00
VAT 15%SAR 10.95
TotalSAR 83.95
QR · ZATCA Phase 2 · mada ****4821
ZATCA ✓VAT 15%madaApple PaySTC PayTabby
How it works

From first call to first invoice in three steps

Book a demo

A 20-minute call to understand your shop, branches and hardware. We show you the edition that fits.

We set it up

We import your products and customers, onboard your device with ZATCA, and train your staff in Arabic or English.

Go live with support

Start selling. Our team stays on WhatsApp through your first week and beyond.

FAQ

Frequently asked questions

Straight answers about compliance, pricing and migration.

Is this the official WhatsApp API?+
Yes. It runs on Meta's WhatsApp Business Platform. You need a verified Meta business account and a phone number registered to the platform; we help you set both up.
Can we send promotional broadcasts?+
Yes, to customers who opted in, using Meta-approved templates. Meta charges for template messages according to its current pricing, which is billed separately from our subscription.
Is Saudia Incorp compliant with ZATCA Phase 2 (the integration phase)?+
Yes. Each POS device is onboarded with ZATCA's Fatoora portal using a CSID. Invoices are signed, carry the required QR code and UUID, and are cleared (B2B) or reported (B2C) automatically. You can see the status of every invoice in the ZATCA screen.
How is 15% VAT handled?+
VAT is calculated on every line, shown on the receipt as required, and summarised in a return that matches the ZATCA portal boxes. Zero-rated and exempt items are supported.

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Launch a multi-vendor marketplace in Arabic and English: seller onboarding, commissions, payouts, mada and Apple Pay checkout, and local shipping.

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Still confused about our services? Consult with our experts

Book a 20-minute demo. We'll set up a sandbox with your own products so you can test real invoices before you decide.

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